Please allow 5-7 working days for production from when the order is placed, as all our lingerie is hand-made-to-order. Once your order has been dispatched you will receive a shipping notification via email with tracking if selected. All orders are shipped via Australia Post, and can be tracked via the Australia Post website.
If you make a mistake entering your shipping details it’s not a problem to correct it for you, providing your lingerie is still in production.
Please check with your local customs office if any relevant customs duties or fees may be imposed. This is the sole responsibility of the customer to pay and is not included in your postage fee.
All packages are sent during normal working days. If your order was made on a weekend or public holiday it will be processed the following working day. If your order does not arrive within its specified time frame, send us a message and we will look into it for you.