We offer a full store credit or exchange
If you’re unhappy with your purchase, simply return the item within 10 days of delivery, and we will provide a full store credit or if you’re wanting to exchange it we will cover the cost of delivering your new item.
The garment must be in the same condition as you received it, unworn, unsoiled, preferably inside its original packaging. We will be unable to accept the return if the product is damaged.
Please note we do not offer refunds for change of mind, all purchases are final.
What you need to do
- Send us a message with your intent to exchange or return your order.
- Post your lingerie back to
- JBC Lingerie, U4, 91 Hawthorne rd, Hawthorne QLD 4171, Australia. For peace of mind we recommend registered post as we are not liable for lost return orders.
- We will notify you via email once your replacement order has been shipped.
- Orders are only valid for one exchange so please double check your measurements.